To add a Rating Scale, go to the Rating Scales menu and select the + New Rating Scale button at the top. To edit a Rating Scale, select the Edit button alongside the scale. A Rating Scale requires an easily identifiable name and a description of the scale. It is important to be able to easily differentiate between Rating Scales.
A Rating Scale requires a “Rating from” numerical start and a "Rating to" Numerical finish. Each numerical rating in the scale can be given a label. Labels are optional but are recommended to make survey completion easier for respondents and help them select their response. The number of labels is determined by the “Rating from” and “Rating to” selections. Scales may start and end at any number from 0 up to 100. As the "From" and "To" numbers are changed, the number of Labels will adjust automatically.
Decide whether to exclude a rating from calculations. Click to "Enable" and select the rating value to be excluded. For example, you may decide to include a "Don't Know" scale item and assign it to the "0 rating". All responses for "Don't Know" rating will be excluding in calculations of the result averages.