Reports are generated instantly in Spark Chart and can be customised, filtered and analyzed. Reports can also be copied with a simple click.
The Report Shares feature provides an easy way to share survey results. Simply select the Report Shares menu, create a new Report Share, select the reports to include and save. Shared reports may be open to the public or they may be protected with a password or a numeric PIN code.
The Reports Window
Add, edit and copy a Report
To create a report, go to the Reports menu and select the + New Report button in the top menu. Edit the report name and description and then click Save. After creating the report, the layout of results can be customised and the results can be filtered.
Reports can be easily copied and then edited. Click the copy button alongside, edit the name and save. All customising and filtering will be copied. Note: if you copy a report that has been shared the copy will not be visible until shared.
To delete a report, click the Delete button alongside. A "Confirm Delete" dialogue box will appear. Important Note: Deleting a report is permanent and if you have shared the report with anyone, they will no longer have access to it.
Individual Question Layouts
Individual questions have icons for displaying the results, filtering, applying various settings, setting chart options and showing/hiding elements.
A report can contain all the survey results or it may contain filtered views. Additionally, reports may contain results for all participants or for selected participants or groups. Messages and recommendations can also be added to reports.
To filter results for individual survey questions, choose the Filter icon and then select the answers to include in the filter. Click Enable and Save.
Chart types and colours can be selected from the Chart icon.
Question Settings (Hide or Show Elements)
Various settings can be managed from the Settings icon. Messages can be inserted and will be visible when the survey results are shared. Choose to show or hide the question when the report is shared.
Defaults can be set for what is displayed and also for the chart options. defaults can be set for all questions and for selected questions. There is a select option available for individual questions.
Print or Exporting Reports
Survey results can be printed from the Reports Menu. There is a Print Button alongside each report. There is also a Print Button in the top right menu when editing a report.
Print will bring up a print version of the survey results which can be either printed or saved as a pdf. Most browsers have advanced settings to make adjustments depending on the layout of the report being printed.
You can export the data contained in a report in CSV format. To do so, create the report and, while viewing the report, click the Export button on the toolbar.
On the export screen, you will be able to select a number of options:
Anonymise completed participants
This will allow you to remove any participant names & email addresses from those who have completed the survey. Please note that this option is only available to users with an Administrator level.
Export all questions
If you don't wish to export all of the question data, you may select which questions are included in your export.
Once you have selected the desired options, click the Export button at the bottom. The CSV file will be automatically downloaded by your browser.
Net Promoter Score – Automatic score calculation and a Gauge in reports
The Net Promoter Score now calculates automatically for all questions with a rating scale ranging from 0 to 10. A Gauge with a scale from -100 to +100 will show for NPS questions in reports.
Additionally, reports can be filtered by selected dates, meaning NPS can be measured and reported over time to allow comparison of performance between time periods.